Resource Booking Scenario 1 Task 1 Ease: Average SEQ = (7+7) / 2 = 7 out of 7 Effectiveness: Success = 2; Task completion rate = 100% Efficiency = (7+7) / 2 = 7 out of 7 Task 2 Ease: Average SEQ = (6+6) / 2 = 6 out of 7 Effectiveness: Success =…

Research Objectives To find out if the design system used is user-friendly, and whether it allows users to read and engage with the content quickly. Hypotheses Users will be able to search for what they are interested in via hashtags, which are intuitive. FAQ / Rules section is visible and easy enough to…

Before I performed user testing, I decided to refine my UI design. Although there are some limitations with the Telegram channel (I’m unable to change a lot of the in-built UI design of the platform), I decided to tweak and focus my efforts on the media that would be shared…

As we are utilising the platform Telegram to create this chat group, the default text of the app is Open Sans. This will be used for chat messages and text on the platform (buttons, etc). As most UI elements will be designated by Telegram with no room for customisation (forms, tables, icons, etc.), the design system will also take into account the collaterals that will be posted on the platform (i.e. videos, pictures, etc).

Link to PDF

Link to PDF

In this site map, I have illustrated the user’s decisions they would take while using the Telegram channel. PDF Link to Site Map 2: Telegram Channel

Why Soompi? Soompi is a website that translates news articles about the Korean entertainment industry into English. It also allows for conversations between fans in their comments sections in their articles or on their forums. According to Similarweb, the top 3 traffic sources of Soompi are: Direct (50.14%) Search (35.77%) Social (12.85%) As someone looking to emulate a similar idea for the Kardashians, I thought that it would be useful to study the site to see what could be implemented in our solution.

The customer experience has been improved in the to-be journey map by using a single application (Telegram) to streamline all news. Why a Telegram channel? Telegram is a popular chatting platform that our target audience already uses. This means that it will not be a hassle for those who are interested in reading news…